HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven help desk management software. Help desk pilot converts customer emails into tickets and each can treat each email id as a unique department within your business, for example Sales, Support, etc. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked.
It takes a minute to setup helpdesk pilot on your webserver. Yes, in a minute you would have moved to a more advance helpdesk management solution. As an administrator you have 100% control over your helpdesk activity.
Last updated 20 May 2011